Mortgage servicers are companies responsible for the logistical aspects of servicing a loan. Things like processing and tracking payments, sending payment reminders and filing foreclosure documents are some of the tasks they perform.
Your mortgage servicer helps handle your loan, but also satisfies certain federal requirements. For example, your servicer sends a report each year describing your accounts balances, property tax payments, homeowners insurance and other pertinent account activity.
Sometimes, your loan servicer might change financial institutions. When this happens, servicers are required to notify you within 30 days of your mortgage transfer.
The mortgage loan industry involves three key players: mortgage lenders, investors and servicers.
The lenders, or originators, are banks or mortgage firms that give you the money when a home loan was approved for you.
A mortgage investor is a person or organization - often a government-sponsored entity - that buys the entire mortgage from the originator. This allows the lender to sell additional mortgages.
Finally, the servicers are companies handling your loan account. In some cases, the loan owner - whether a lender or investor - can also be a servicer. However, borrowers are usually connected with a third-party company to help manage repayment.
Having a quality loan servicer can make a huge difference in your borrowing experience. An excellent company maintains accurate information, is quick to contact and offers good customer service. Their important duties include canceling mortgage insurance, assisting in avoiding foreclosure or answering general queries.
Unfortunately, you have no control over who can buy and service your loan. The lender’s right to sell to an external company is included in the terms of service you have to agree to when signing up for the loan.
These are only a few of the important aspects of mortgage servicing to know. However, the more you understand about the parties involved, the better borrowing experience you’ll have.
With over 29 years of extensive real estate experience in the Boston and Metro West areas, I bring a proven track record of success to every transaction. My commitment to working tirelessly and strategically ensures that your needs are met, and I’m here to guide you in making confident, informed decisions—whether you’re buying or selling your home.
Over the years, I’ve been trusted by developers, builders, attorneys, financial planners, and other professionals to represent their interests in selling condominiums, townhomes, new construction, investment properties, commercial real estate, and single-family homes. Simply put: I know your neighborhood, and I know how to get results.
As a skilled problem solver and negotiator, I thrive on overcoming challenges that can otherwise halt a sale. When unique obstacles arise, I leverage my experience and a network of trusted experts to deliver solutions.
My marketing strategies are designed to get your home sold quickly and at the best possible price. From first-class promotion to actionable advice, I’ll equip you with everything you need to achieve success.
If you’re searching for a real estate professional you can trust to help find your dream home or sell your current property, let’s connect. I’m confident in the quality of my service, and if you’re not completely satisfied, you can cancel anytime. I’m always available by phone or email—feel free to reach out anytime.
I am committed to delivering the results you deserve. Let’s make your real estate goals a reality.
